1. Information We Collect
Account Information
When you create a RocketRamp account, we collect your email address, name, and any identity verification documents required to comply with applicable laws and regulations.
Transaction Data
We collect information about the transactions you conduct through our platform, including amounts, dates, counterparty details, and payment method information necessary to process your transactions.
Device & Usage Data
We automatically collect information about your device, browser, IP address, and how you interact with our services. This helps us maintain security and improve your experience.
Payment Method Information
When you load your wallet via ACH, debit card, or other methods, we collect the necessary payment details. Card numbers and banking credentials are handled by our certified payment processors — RocketRamp does not store full card or bank account numbers.
2. How We Use Your Information
- To process and complete your transactions, transfers, and off-ramps
- To verify your identity and comply with KYC/AML regulations
- To maintain the security and integrity of our platform
- To detect and prevent fraud and unauthorized access
- To communicate with you about your account, transactions, and updates
- To improve our services, features, and user experience
- To comply with applicable laws, regulations, and legal obligations
3. Information Sharing
RocketRamp does not sell your personal information to third parties. We may share your information with:
Payment Processors & Financial Partners
Third-party processors (ACH networks, card processors, crypto rails) that we use to execute your transactions. These partners are contractually bound to protect your information.
Legal & Compliance
Government agencies, regulators, or law enforcement when required by law, court order, or to protect the rights and safety of our users or the public.
Service Providers
Trusted vendors who help us operate our platform (cloud hosting, analytics, customer support) under strict data processing agreements.
4. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. While no system is 100% secure, we take every reasonable precaution to protect your data.
5. Data Retention
We retain your account and transaction data for as long as your account is active and as required by applicable financial regulations (typically 5–7 years after account closure). You may request deletion of non-legally-required data by contacting us.
6. Your Rights
- Access and download a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of data where legally permissible
- Opt out of non-essential marketing communications
- Lodge a complaint with a relevant data protection authority
7. Cookies
We use essential cookies to operate our platform (session management, security). We may use analytics cookies to understand how users interact with our services. You can control non-essential cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice in your account. Continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at support@myrocketramp.com or through the Help section at myrocketramp.com/help.